Shipping policy

Thank you for shopping at Velopace. We are dedicated to providing premium cycling gear, apparel, and high-performance fitness solutions. Please read our Shipping Policy carefully to understand our order processing timelines, transit schedules, and delivery terms.

1. Order Processing Time (Handling Time)

  • All orders are verified, quality-checked, and safely prepared for shipment within 1–3 business days (Monday to Friday).

  • Orders placed over weekends or during official United States public holidays will begin processing on the immediate next business day.

2. Transit Time & Shipping Framework

To offer a diverse catalog of high-performance gear at competitive rates, we work alongside trusted global supply chains and domestic logistics carriers.

  • Shipping Destination: We deliver exclusively to physical addresses within the United States.

  • Estimated Transit Time: 7–15 business days (Monday to Friday).

  • Total Delivery Window: 8–18 business days (Handling Time + Transit Time).

3. Shipping Costs

  • We are proud to offer Free Standard Shipping on all orders storewide across the United States. There are no hidden handling fees, dimensional weight surcharges, or minimum purchase thresholds at checkout.

4. Order Tracking

As soon as your package is dispatched from our fulfillment network, you will automatically receive a Shipping Confirmation email containing your custom tracking number and tracking portal link. Tracking details typically become live and traceable online within 48 hours of dispatch.

5. Shipping Restrictions & Address Policy

  • Please verify your shipping address completely at checkout. Velopace is not responsible for shipments that are delayed, lost, or misdirected due to incorrect or incomplete address data provided by the buyer.

  • We strictly do not ship to P.O. Boxes, APO/FPO military addresses, or international destinations outside the United States.

Contact Information

If you have any questions regarding your shipment, tracking status, or package delivery, please feel free to reach out to our logistics support team:

  • Store Name: Velopace

  • Customer Support Email: support@velopace.shop

  • Phone Number: +1 912-937-9886

  • Physical Address: Velopace, 185 Moreland Cir, Hiram GA 30141, United States